Technical Support

For Arrow Maze: Music Puzzle • Last updated: January 21, 2026

🎮About the Game

Arrow Maze: Music Puzzle is an engaging offline memory and sound-matching puzzle game designed for iOS devices. Challenge your memory and auditory skills through 30 progressively difficult levels!

Game Features:

🎵 30 Unique Levels: Each level increases in difficulty with more cards and shorter time limits
🧠 Memory Challenge: Memorize card positions during the initial reveal phase
🎧 Sound Matching: Use unique sound cues to identify matching pairs
❤️ Lives System: Limited lives per level (wrong connections cost a life)
⏱️ Time Pressure: Complete each level before time runs out
🏆 Progressive Unlock: Clear levels to unlock new challenges

📱Supported Platforms

Platform: iOS (iPhone & iPad)
Minimum Version: iOS 13.0 or later
Recommended Devices: iPhone 6s and newer, iPad (5th generation) and newer
Orientation: Portrait mode recommended

🎯How to Play

Memory Phase: Watch the right column cards for a few seconds before they flip and hide
Listen: Tap any card to hear its unique sound (left or right column)
Match: Drag from a left card to its matching right card based on sound
Succeed: Correct matches turn green and reveal the hidden card
Win: Connect all pairs before time runs out with lives remaining

🔧Common Issues & Troubleshooting

🔇 No Sound or Sound Delays:

Ensure your device is not in Silent Mode (check the physical mute switch)
Increase device volume using the volume buttons
Verify that Do Not Disturb mode is off
If first-tap sound is delayed, restart the app to reinitialize the audio session
Close background apps that might be using audio resources

📐 UI Layout Issues (Cards Too Large/Small):

The game auto-adapts to screen size; try rotating your device once to refresh layout
Force-close and relaunch the app if cards appear incorrectly sized
Ensure you're running the latest version of the app

💾 Progress Not Saving or Lost Progress:

Progress is saved locally only using iOS UserDefaults
If you uninstall the app, all progress is permanently deleted
If your device storage is full, local saves may fail
iOS's "Offload Unused Apps" feature may delete app data (check Settings → General → iPhone Storage)
Progress does NOT sync across devices (no iCloud backup)

🎮 Gameplay Issues (Dragging/Connection Problems):

Ensure you drag from left cards to right cards (not the reverse)
You cannot connect during the initial memory phase (wait for the countdown to finish)
Already connected cards cannot be reconnected
If touch detection fails, restart the app

⏱️ Timer Not Starting or Pausing:

The game timer only starts after the memory countdown finishes
Timers pause automatically when overlays (guide, level select) are open
Timers resume when you close the overlay

🐛 App Crashes or Freezes:

Ensure you're running the latest iOS version
Restart your device
Reinstall the app (note: this will delete progress)
Contact support if crashes persist

🔒Privacy & Data

✅ 100% Offline: No internet connection required or used
✅ No Personal Data Collection: Zero user information gathered
✅ No Third-Party Services: No ads, analytics, or tracking
✅ Local Storage Only: Game progress saved on-device via UserDefaults
✅ No Permissions Requested: Only uses audio playback (AVAudioSession)

⚙️Technical Details

Framework: Built with SpriteKit for high-performance 2D graphics
Audio Engine: AVFoundation (AVAudioPlayer) for low-latency sound playback
Storage: iOS UserDefaults for lightweight local persistence
Level Configuration: JSON-based level parameters (30 levels with custom settings)
Sound Assets: 9 unique sound files (1.mp3 - 9.mp3) corresponding to card numbers

💡Tips for Best Experience

🎧 Use headphones for better sound recognition
🔊 Play in a quiet environment to focus on audio cues
🧠 Pay close attention during the memory phase
⚡ Take your time - rushing leads to wrong connections and lost lives
🔄 Use the "Retry" button to practice difficult levels

📬Contact Support

If you encounter issues not covered above, have feature suggestions, or want to report a bug, please reach out:

Email: [email protected]

We typically respond within 1-2 business days. Please include your device model and iOS version when reporting technical issues.